Conversational AI Map by Zenith
Chatbots, voicebots for customer support
In recent years, Conversational AI has experienced a tremendous surge, transforming the way businesses interact with customers and manage internal processes. As companies increasingly rely on AI-driven solutions for customer engagement, support, and internal operations, the ecosystem of Conversational AI tools has grown into a complex, diverse landscape.
This blog post delves into the current state of Conversational AI, using a recently released map as our guide to explore the various players and solutions in this space.
This text is based on Zenith AI conversational map, that you can find here.
Understanding the Conversational AI Landscape
The landscape of Conversational AI is primarily divided into two broad categories: Customer-Facing Solutions and Employee-Facing Solutions. Each category is further segmented based on the specific functionalities provided, such as AI chat support, AI voice support, agent support, and knowledge search.
1. Customer-Facing Solutions
This category is designed to enhance customer interactions through AI-powered chat and voice support systems. These tools are integral to delivering personalized and efficient…
